Terms and Service

LaundryEZ Website & Ordering Terms of Service

Revision Date: 11/2025

1. Definitions and General Agreement

  • LEZ: LaundryEZ 
  • Customer: The individual placing and paying for an order with LEZ.
  • Agreement: Placing an order with LEZ affirms the customer’s legal right to submit property for processing and constitutes agreement with these Terms of Service.
  • LEZ Management’s Decision: Any final determination regarding service fees, claim validity, or interpretation of these Terms of Service rests solely with LEZ management and is considered final and binding.

2. Service Scope (No Frills, Wash & Fold ONLY)

  1. Standardized Service: LEZ provides a basic wash, dry, and fold service. Customers agree that this service does not accommodate special wash, fold, or drying instructions.
  2. Dry Cleaning and Sorting: LEZ provides only wash and fold service. Customers acknowledge that LEZ staff does not sort laundry based on care label instructions. Customers understand that if they submit dry clean items, they may be damaged, and LEZ holds no liability.
  3. Detergents and Add-Ons: Basic fresh-scented soap and fresh-scented dryer sheets are included. Upgraded soaps (Tide, Gain), unscented soap ($1 per bag), softeners, and OxiClean (per bag charge) are available as paid add-ons. Customers may send in their own preferred soap or softener.
  4. Whites Wash Option: Customers must select how their whites are washed: with Bleach, with OxiClean, or Neither. Selecting OxiClean for whites is included (no extra charge).
  5. Upgrade Option: Customers seeking faster service, special requests, or specialized care should elect to upgrade to GoGet My Laundry.

3. Pricing and Upfront Payment

  1. Pricing Structure: The Initial Service amount of $69 covers up to two (2) 13-gallon, drawstring kitchen garbage bags. Additional bags submitted beyond two are $29 each. A 10% discount is applied if the customer sends in 10 or more bags.
  2. Payment Timing: Full payment for the service is required at the time the order is placed.
  3. Payment Methods: Customers may pay using a Debit/Credit Card (processed instantly upon checkout), Cash App, or Venmo.
  4. Alternative Payment Rule (Cash App/Venmo): If the customer selects Cash App or Venmo, they will receive a text message with payment links. This payment must be completed immediately. If payment is not submitted, the order will not be picked up.
  5. Post-Pickup Charges: If the order acquires additional charges post-pickup (fees, additional bags), the customer will be sent a separate click-to-pay invoice. The customer agrees that their order will not be returned until any additional amount is paid in full.
  6. Payment Security: LEZ does not store or retain customer payment card information. 

4. Packaging and Fees (MANDATORY)

  1. Mandatory Packaging: Customers must submit their laundry order in 13-gallon, drawstring kitchen garbage bags.
  2. Bag Condition: Bags must be securely tied but not overfilled to prevent ripping. In the event a bag rips due to overfilling, the customer is subject to a $10 fee, per overfilled and ripped bag.
  3. Non-Standard Bag Fee: If the customer submits their laundry in any other type of bag, they will be charged $2.00 per pound of laundry, per bag over 12 pounds.
  4. Scented Bags: Customers may use scented garbage bags. Clean laundry will not be returned in the bags submitted.

5. Logistics and Fees

  1. Service Area: Service is strictly limited to the serviceable cities (Chandler, Glendale, Gilbert, Mesa, Paradise Valley, Phoenix, Peoria, Scottsdale, Tempe) and their designated zip codes.
  2. Turnaround: Guaranteed 24-hour return (orders picked up one day are returned the next).
  3. Readiness for Pick-up: The customer must have their order ready for pick-up at the start of the scheduled time window.
  4. Late/Not Ready Fee: If the customer does not have their order ready, a fee of $25 may be charged at the discretion of LEZ management.
  5. No Show Fee: If a successful pick-up does not take place, the customer will be refunded the amount of service paid less 25% or $30.00, whichever amount is greater.
  6. Delivery: Orders are returned the following day during the pick-up time frame. If the customer is not home, the order will be left by their door.

6. Liability for Items and Property

  1. Items of Value and Reimbursement Cap: The warning “DO NOT SEND IT IN FOR PROCESSING IF A LAUNDRY ITEM HAS A SIGNIFICANT VALUE” applies to items of high monetary, sentimental (e.g., autographed shirt), or irreplaceable worth. LEZ does not inventory orders and will not pay out cash for lost or damaged items. At best, if LEZ is deemed responsible for damage, reimbursement will be capped at the issuance of service credits only.
  2. Damage Exclusions: LEZ is not responsible for items damaged due to quality, age, previous damage, or condition (including, but not limited to, shrinking, tears, or fading) during the standardized wash/dry process. LEZ does not guarantee stain removal.
  3. Delivery Liability: LEZ is not responsible for lost or stolen laundry after delivery (once the order is left at the door).
  4. Website Errors: In the case of website errors affecting billing, LEZ commits to adjusting the billing, limited to $5 per customer for a single occurrence.